Sendblue

Sendblue triggers in AptlyStar start workflows when inbound iMessage or SMS messages arrive or when delivery status changes.

Use these triggers to auto-reply to customers, route conversations to the right team, log messages to your CRM, and notify agents when a message fails to deliver.

Sendblue provides 2 triggers for automating workflows based on events.

Triggers

Sendblue Message Received

Trigger when an inbound iMessage or SMS is received in Sendblue

Output

Parameter	Type	Description
`account_email`	string	Email of the Sendblue account
`content`	string	Message text content
`media_url`	string	CDN link to attached media, if any
`is_outbound`	boolean	True for outbound messages, false for inbound
`status`	string	Message status (e.g., RECEIVED, QUEUED, SENT, DELIVERED, ERROR)
`error_code`	number	Error identifier, null if none
`error_message`	string	Descriptive error text, null if none
`error_reason`	string	Additional error context, null if none
`error_detail`	string	Detailed error information, null if none
`message_handle`	string	Sendblue message identifier (use to deduplicate)
`date_sent`	string	ISO 8601 creation timestamp
`date_updated`	string	ISO 8601 last-update timestamp
`from_number`	string	E.164 sender phone number
`number`	string	E.164 recipient/counterparty phone number
`to_number`	string	E.164 destination phone number
`was_downgraded`	boolean	True if the recipient lacks iMessage support
`plan`	string	Account plan type
`message_type`	string	Message category (e.g., message, group)
`group_id`	string	Group identifier, empty for non-group messages
`participants`	array	Participant phone numbers for group messages
`send_style`	string	Expressive style if applied
`opted_out`	boolean	True if the recipient has opted out
`sendblue_number`	string	Sendblue phone number used
`service`	string	Messaging service (iMessage or SMS)
`group_display_name`	string	Group chat name, null for non-group messages
`sender_email`	string	Email of the user who sent the message
`seat_id`	string	Seat UUID, null if absent
`raw`	string	Complete raw webhook payload from Sendblue as a JSON string

Sendblue Message Status Updated

Trigger when an outbound message status changes (SENT, DELIVERED, ERROR) in Sendblue

Output

Parameter	Type	Description
`account_email`	string	Email of the Sendblue account
`content`	string	Message text content
`media_url`	string	CDN link to attached media, if any
`is_outbound`	boolean	True for outbound messages, false for inbound
`status`	string	Message status (e.g., RECEIVED, QUEUED, SENT, DELIVERED, ERROR)
`error_code`	number	Error identifier, null if none
`error_message`	string	Descriptive error text, null if none
`error_reason`	string	Additional error context, null if none
`error_detail`	string	Detailed error information, null if none
`message_handle`	string	Sendblue message identifier (use to deduplicate)
`date_sent`	string	ISO 8601 creation timestamp
`date_updated`	string	ISO 8601 last-update timestamp
`from_number`	string	E.164 sender phone number
`number`	string	E.164 recipient/counterparty phone number
`to_number`	string	E.164 destination phone number
`was_downgraded`	boolean	True if the recipient lacks iMessage support
`plan`	string	Account plan type
`message_type`	string	Message category (e.g., message, group)
`group_id`	string	Group identifier, empty for non-group messages
`participants`	array	Participant phone numbers for group messages
`send_style`	string	Expressive style if applied
`opted_out`	boolean	True if the recipient has opted out
`sendblue_number`	string	Sendblue phone number used
`service`	string	Messaging service (iMessage or SMS)
`group_display_name`	string	Group chat name, null for non-group messages
`sender_email`	string	Email of the user who sent the message
`seat_id`	string	Seat UUID, null if absent
`raw`	string	Complete raw webhook payload from Sendblue as a JSON string

Sendblue

Triggers

Sendblue Message Received

Output

Sendblue Message Status Updated

Output

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