Jsm
Available Jsm triggers for automating workflows
Jsm provides 5 triggers for automating workflows based on events.
Trigger workflow when a comment is added to a Jira Service Management request
| Parameter | Type | Required | Description |
|---|
webhookSecret | string | No | Optional secret to validate webhook deliveries from Jira using HMAC signature |
jqlFilter | string | No | Filter which service desk requests trigger this workflow using JQL (Jira Query Language) |
| Parameter | Type | Description |
|---|
webhookEvent | string | The webhook event type (e.g., jira:issue_created, jira:issue_updated, comment_created) |
timestamp | number | Timestamp of the webhook event |
user | object | user output from the tool |
↳ displayName | string | Display name of the user who triggered the event |
↳ accountId | string | Account ID of the user who triggered the event |
issue | object | issue output from the tool |
↳ id | string | Jira issue ID |
↳ key | string | Issue key (e.g., SD-123) |
↳ self | string | REST API URL for this issue |
↳ fields | object | fields output from the tool |
↳ summary | string | Request summary/title |
↳ status | object | status output from the tool |
↳ name | string | Current status name |
↳ id | string | Status ID |
↳ statusCategory | json | Status category information |
↳ priority | object | priority output from the tool |
↳ name | string | Priority name |
↳ id | string | Priority ID |
↳ issuetype | object | issuetype output from the tool |
↳ name | string | Issue type name (e.g., Service Request, Incident) |
↳ id | string | Issue type ID |
↳ project | object | project output from the tool |
↳ key | string | Project key |
↳ name | string | Project name |
↳ id | string | Project ID |
↳ reporter | object | reporter output from the tool |
↳ displayName | string | Reporter display name |
↳ accountId | string | Reporter account ID |
↳ emailAddress | string | Email address (Jira Server only — not available in Jira Cloud webhook payloads) |
↳ assignee | object | assignee output from the tool |
↳ displayName | string | Assignee display name |
↳ accountId | string | Assignee account ID |
↳ emailAddress | string | Email address (Jira Server only — not available in Jira Cloud webhook payloads) |
↳ creator | object | creator output from the tool |
↳ displayName | string | Creator display name |
↳ accountId | string | Creator account ID |
↳ emailAddress | string | Email address (Jira Server only — not available in Jira Cloud webhook payloads) |
↳ created | string | Request creation date (ISO format) |
↳ updated | string | Last updated date (ISO format) |
↳ duedate | string | Due date for the request |
↳ labels | array | Array of labels applied to this request |
↳ resolution | object | resolution output from the tool |
↳ name | string | Resolution name (e.g., Done, Fixed) |
↳ id | string | Resolution ID |
comment | object | comment output from the tool |
↳ id | string | Comment ID |
↳ body | json | Comment body in Atlassian Document Format (ADF). On Jira Server this may be a plain string. |
↳ author | object | author output from the tool |
↳ displayName | string | Comment author display name |
↳ accountId | string | Comment author account ID |
↳ emailAddress | string | Comment author email address |
↳ updateAuthor | object | updateAuthor output from the tool |
↳ displayName | string | Display name of the user who last updated the comment |
↳ accountId | string | Account ID of the user who last updated the comment |
↳ created | string | Comment creation date (ISO format) |
↳ updated | string | Comment last updated date (ISO format) |
Trigger workflow when a new service request is created in Jira Service Management
| Parameter | Type | Required | Description |
|---|
webhookSecret | string | No | Optional secret to validate webhook deliveries from Jira using HMAC signature |
jqlFilter | string | No | Filter which service desk requests trigger this workflow using JQL (Jira Query Language) |
| Parameter | Type | Description |
|---|
webhookEvent | string | The webhook event type (e.g., jira:issue_created, jira:issue_updated, comment_created) |
timestamp | number | Timestamp of the webhook event |
user | object | user output from the tool |
↳ displayName | string | Display name of the user who triggered the event |
↳ accountId | string | Account ID of the user who triggered the event |
issue | object | issue output from the tool |
↳ id | string | Jira issue ID |
↳ key | string | Issue key (e.g., SD-123) |
↳ self | string | REST API URL for this issue |
↳ fields | object | fields output from the tool |
↳ summary | string | Request summary/title |
↳ status | object | status output from the tool |
↳ name | string | Current status name |
↳ id | string | Status ID |
↳ statusCategory | json | Status category information |
↳ priority | object | priority output from the tool |
↳ name | string | Priority name |
↳ id | string | Priority ID |
↳ issuetype | object | issuetype output from the tool |
↳ name | string | Issue type name (e.g., Service Request, Incident) |
↳ id | string | Issue type ID |
↳ project | object | project output from the tool |
↳ key | string | Project key |
↳ name | string | Project name |
↳ id | string | Project ID |
↳ reporter | object | reporter output from the tool |
↳ displayName | string | Reporter display name |
↳ accountId | string | Reporter account ID |
↳ emailAddress | string | Email address (Jira Server only — not available in Jira Cloud webhook payloads) |
↳ assignee | object | assignee output from the tool |
↳ displayName | string | Assignee display name |
↳ accountId | string | Assignee account ID |
↳ emailAddress | string | Email address (Jira Server only — not available in Jira Cloud webhook payloads) |
↳ creator | object | creator output from the tool |
↳ displayName | string | Creator display name |
↳ accountId | string | Creator account ID |
↳ emailAddress | string | Email address (Jira Server only — not available in Jira Cloud webhook payloads) |
↳ created | string | Request creation date (ISO format) |
↳ updated | string | Last updated date (ISO format) |
↳ duedate | string | Due date for the request |
↳ labels | array | Array of labels applied to this request |
↳ resolution | object | resolution output from the tool |
↳ name | string | Resolution name (e.g., Done, Fixed) |
↳ id | string | Resolution ID |
issue_event_type_name | string | Issue event type name from Jira |
Trigger workflow when a service request is resolved in Jira Service Management
| Parameter | Type | Required | Description |
|---|
webhookSecret | string | No | Optional secret to validate webhook deliveries from Jira using HMAC signature |
jqlFilter | string | No | Filter which service desk requests trigger this workflow using JQL (Jira Query Language) |
| Parameter | Type | Description |
|---|
webhookEvent | string | The webhook event type (e.g., jira:issue_created, jira:issue_updated, comment_created) |
timestamp | number | Timestamp of the webhook event |
user | object | user output from the tool |
↳ displayName | string | Display name of the user who triggered the event |
↳ accountId | string | Account ID of the user who triggered the event |
issue | object | issue output from the tool |
↳ id | string | Jira issue ID |
↳ key | string | Issue key (e.g., SD-123) |
↳ self | string | REST API URL for this issue |
↳ fields | object | fields output from the tool |
↳ summary | string | Request summary/title |
↳ status | object | status output from the tool |
↳ name | string | Current status name |
↳ id | string | Status ID |
↳ statusCategory | json | Status category information |
↳ priority | object | priority output from the tool |
↳ name | string | Priority name |
↳ id | string | Priority ID |
↳ issuetype | object | issuetype output from the tool |
↳ name | string | Issue type name (e.g., Service Request, Incident) |
↳ id | string | Issue type ID |
↳ project | object | project output from the tool |
↳ key | string | Project key |
↳ name | string | Project name |
↳ id | string | Project ID |
↳ reporter | object | reporter output from the tool |
↳ displayName | string | Reporter display name |
↳ accountId | string | Reporter account ID |
↳ emailAddress | string | Email address (Jira Server only — not available in Jira Cloud webhook payloads) |
↳ assignee | object | assignee output from the tool |
↳ displayName | string | Assignee display name |
↳ accountId | string | Assignee account ID |
↳ emailAddress | string | Email address (Jira Server only — not available in Jira Cloud webhook payloads) |
↳ creator | object | creator output from the tool |
↳ displayName | string | Creator display name |
↳ accountId | string | Creator account ID |
↳ emailAddress | string | Email address (Jira Server only — not available in Jira Cloud webhook payloads) |
↳ created | string | Request creation date (ISO format) |
↳ updated | string | Last updated date (ISO format) |
↳ duedate | string | Due date for the request |
↳ labels | array | Array of labels applied to this request |
↳ resolution | object | resolution output from the tool |
↳ name | string | Resolution name (e.g., Done, Fixed) |
↳ id | string | Resolution ID |
issue_event_type_name | string | Issue event type name from Jira |
changelog | object | changelog output from the tool |
↳ id | string | Changelog ID |
Trigger workflow when a service request is updated in Jira Service Management
| Parameter | Type | Required | Description |
|---|
webhookSecret | string | No | Optional secret to validate webhook deliveries from Jira using HMAC signature |
jqlFilter | string | No | Filter which service desk requests trigger this workflow using JQL (Jira Query Language) |
| Parameter | Type | Description |
|---|
webhookEvent | string | The webhook event type (e.g., jira:issue_created, jira:issue_updated, comment_created) |
timestamp | number | Timestamp of the webhook event |
user | object | user output from the tool |
↳ displayName | string | Display name of the user who triggered the event |
↳ accountId | string | Account ID of the user who triggered the event |
issue | object | issue output from the tool |
↳ id | string | Jira issue ID |
↳ key | string | Issue key (e.g., SD-123) |
↳ self | string | REST API URL for this issue |
↳ fields | object | fields output from the tool |
↳ summary | string | Request summary/title |
↳ status | object | status output from the tool |
↳ name | string | Current status name |
↳ id | string | Status ID |
↳ statusCategory | json | Status category information |
↳ priority | object | priority output from the tool |
↳ name | string | Priority name |
↳ id | string | Priority ID |
↳ issuetype | object | issuetype output from the tool |
↳ name | string | Issue type name (e.g., Service Request, Incident) |
↳ id | string | Issue type ID |
↳ project | object | project output from the tool |
↳ key | string | Project key |
↳ name | string | Project name |
↳ id | string | Project ID |
↳ reporter | object | reporter output from the tool |
↳ displayName | string | Reporter display name |
↳ accountId | string | Reporter account ID |
↳ emailAddress | string | Email address (Jira Server only — not available in Jira Cloud webhook payloads) |
↳ assignee | object | assignee output from the tool |
↳ displayName | string | Assignee display name |
↳ accountId | string | Assignee account ID |
↳ emailAddress | string | Email address (Jira Server only — not available in Jira Cloud webhook payloads) |
↳ creator | object | creator output from the tool |
↳ displayName | string | Creator display name |
↳ accountId | string | Creator account ID |
↳ emailAddress | string | Email address (Jira Server only — not available in Jira Cloud webhook payloads) |
↳ created | string | Request creation date (ISO format) |
↳ updated | string | Last updated date (ISO format) |
↳ duedate | string | Due date for the request |
↳ labels | array | Array of labels applied to this request |
↳ resolution | object | resolution output from the tool |
↳ name | string | Resolution name (e.g., Done, Fixed) |
↳ id | string | Resolution ID |
issue_event_type_name | string | Issue event type name from Jira |
changelog | object | changelog output from the tool |
↳ id | string | Changelog ID |
Trigger workflow on any Jira Service Management webhook event
| Parameter | Type | Required | Description |
|---|
webhookSecret | string | No | Optional secret to validate webhook deliveries from Jira using HMAC signature |
jqlFilter | string | No | Filter which service desk requests trigger this workflow using JQL (Jira Query Language) |
| Parameter | Type | Description |
|---|
changelog | object | changelog output from the tool |
↳ id | string | Changelog ID |
comment | object | comment output from the tool |
↳ id | string | Comment ID |
↳ body | json | Comment body in Atlassian Document Format (ADF). On Jira Server this may be a plain string. |
↳ author | object | author output from the tool |
↳ displayName | string | Comment author display name |
↳ accountId | string | Comment author account ID |
↳ emailAddress | string | Comment author email address |
↳ created | string | Comment creation date (ISO format) |
↳ updated | string | Comment last updated date (ISO format) |
