incidentio

Supercharge your incident management with incident.io – the leading platform for orchestrating incidents, streamlining response processes, and tracking action items all in one place. Seamlessly integrate incident.io into your automated workflows to take command of incident creation, real-time collaboration, follow-ups, scheduling, escalations, and much more.

With the incident.io tool, you can:

• List and search incidents: Quickly retrieve a list of ongoing or historical incidents, complete with metadata such as severity, status, and timestamps, using incidentio_incidents_list.
• Create new incidents: Trigger new incident creation programmatically via incidentio_incidents_create, specifying severity, name, type, and custom details to ensure nothing slows your response down.
• Automate incident follow-ups: Leverage incident.io’s powerful automation to ensure important action items and learnings aren't missed, helping teams resolve issues and improve processes.
• Customize workflows: Integrate bespoke incident types, severities, and custom fields tailored to your organization’s needs.
• Enforce best practices with schedules & escalations: Streamline on-call and incident management by automatically assigning, notifying, and escalating as situations evolve.

incident.io empowers modern organizations to respond faster, coordinate teams, and capture learnings for continuous improvement. Whether you manage SRE, DevOps, Security, or IT incidents, incident.io brings centralized, best-in-class incident response programmatically to your agent workflows.

Key operations available:

• incidentio_incidents_list: List, paginate and filter incidents with full detail.
• incidentio_incidents_create: Programmatically open new incidents with custom attributes and control over duplication (idempotency).
• ...and more to come!

Enhance your reliability, accountability, and operational excellence by integrating incident.io with your workflow automations today.

Usage Instructions

Integrate incident.io into the workflow. Manage incidents, actions, follow-ups, workflows, schedules, escalations, custom fields, and more.

Tools

incidentio_incidents_list

List incidents from incident.io. Returns a list of incidents with their details including severity, status, and timestamps.

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incidentio_incidents_create

Create a new incident in incident.io. Requires idempotency_key, severity_id, and visibility. Optionally accepts name, summary, type, and status.

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incidentio_incidents_show

Retrieve detailed information about a specific incident from incident.io by its ID. Returns full incident details including custom fields and role assignments.

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incidentio_incidents_update

Update an existing incident in incident.io. Can update name, summary, severity, status, or type.

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incidentio_actions_list

List actions from incident.io. Optionally filter by incident ID.

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incidentio_actions_show

Get detailed information about a specific action from incident.io.

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incidentio_follow_ups_list

List follow-ups from incident.io. Optionally filter by incident ID.

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incidentio_follow_ups_show

Get detailed information about a specific follow-up from incident.io.

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incidentio_users_list

List all users in your Incident.io workspace. Returns user details including id, name, email, and role.

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incidentio_users_show

Get detailed information about a specific user in your Incident.io workspace by their ID.

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incidentio_workflows_list

List all workflows in your incident.io workspace.

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incidentio_workflows_create

Create a new workflow in incident.io.

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incidentio_workflows_show

Get details of a specific workflow in incident.io.

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incidentio_workflows_update

Update an existing workflow in incident.io.

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incidentio_workflows_delete

Delete a workflow in incident.io.

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incidentio_schedules_list

List all schedules in incident.io

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incidentio_schedules_create

Create a new schedule in incident.io

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incidentio_schedules_show

Get details of a specific schedule in incident.io

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incidentio_schedules_update

Update an existing schedule in incident.io

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incidentio_schedules_delete

Delete a schedule in incident.io

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incidentio_escalations_list

List all escalation policies in incident.io

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incidentio_escalations_create

Create a new escalation policy in incident.io

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incidentio_escalations_show

Get details of a specific escalation policy in incident.io

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incidentio_custom_fields_list

List all custom fields from incident.io.

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incidentio_custom_fields_create

Create a new custom field in incident.io.

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incidentio_custom_fields_show

Get detailed information about a specific custom field from incident.io.

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incidentio_custom_fields_update

Update an existing custom field in incident.io.

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incidentio_custom_fields_delete

Delete a custom field from incident.io.

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incidentio_severities_list

List all severity levels configured in your Incident.io workspace. Returns severity details including id, name, description, and rank.

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incidentio_incident_statuses_list

List all incident statuses configured in your Incident.io workspace. Returns status details including id, name, description, and category.

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incidentio_incident_types_list

List all incident types configured in your Incident.io workspace. Returns type details including id, name, description, and default flag.

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incidentio_incident_roles_list

List all incident roles in incident.io

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incidentio_incident_roles_create

Create a new incident role in incident.io

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incidentio_incident_roles_show

Get details of a specific incident role in incident.io

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incidentio_incident_roles_update

Update an existing incident role in incident.io

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incidentio_incident_roles_delete

Delete an incident role in incident.io

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incidentio_incident_timestamps_list

List all incident timestamp definitions in incident.io

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incidentio_incident_timestamps_show

Get details of a specific incident timestamp definition in incident.io

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incidentio_incident_updates_list

List all updates for a specific incident in incident.io

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incidentio_schedule_entries_list

List all entries for a specific schedule in incident.io

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incidentio_schedule_overrides_create

Create a new schedule override in incident.io

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incidentio_escalation_paths_list

List escalation paths in incident.io

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incidentio_escalation_paths_create

Create a new escalation path in incident.io

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incidentio_escalation_paths_show

Get details of a specific escalation path in incident.io

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incidentio_escalation_paths_update

Update an existing escalation path in incident.io

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incidentio_escalation_paths_delete

Delete an escalation path in incident.io

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